Effective Date: 04/26/2025

Refund & Returns Policy

At Nomad Nooks LLC, nearly every product we manufacture is built specifically for each customer’s order. Because our products are custom made rather than mass-produced, our return and refund policy differs from that of a traditional retail store.
Please read this policy carefully before placing your order.

Custom-Made Products

Most products sold by Nomad Nooks are manufactured to order based on the specifications selected during checkout.

Once production has begun, orders cannot be canceled unless approved by us in writing.

Customers are responsible for verifying that all vehicle information, product selections, dimensions, and specifications are correct before placing an order.

Return Eligibility

Because our products are custom manufactured, we do not accept returns simply because a customer changes their mind, orders the wrong item, no longer needs the product, or decides it is not what they expected.

Returns are only accepted under the following circumstances:

  • We shipped the incorrect product.
  • The product arrived damaged during shipping.
  • The product contains a verified manufacturing defect.
  • We determine, at our sole discretion, that another return is appropriate.

All return requests must be submitted within 7 calendar days of delivery.

Return Authorization Required

Do not send products back without first obtaining a Return Merchandise Authorization (RMA).

Unauthorized returns may be refused and returned to the sender.

To request a return, please contact us with:

  • Order Number
  • Full Name
  • Description of the issue
  • Photographs clearly showing the problem

Damaged or Incorrect Orders

If your shipment arrives damaged or you receive the wrong product, notify us within 7 days of delivery.

Please include photographs of:

  • The product
  • The shipping box
  • Shipping label
  • Any visible damage

Failure to report shipping damage within seven days may affect our ability to file a claim with the carrier.

Manufacturing Defects

If you believe your product contains a manufacturing defect, please contact us before modifying or installing the product whenever possible.

We may request photographs, measurements, or additional information before determining the appropriate resolution.

At our discretion, we may:

  • Issue a full refund
  • Repair the product
  • Replace the product
  • Issue a partial refund

Non-Returnable Items

The following items are not eligible for return or refund unless they were shipped incorrectly or contain a verified manufacturing defect:

  • Custom manufactured products
  • Special order products
  • Modified or altered products
  • Installed products
  • Used products
  • Clearance items
  • Gift cards

Refunds

Approved refunds are issued only after the returned merchandise has been received and inspected.

Refunds will be issued to the original payment method used for the purchase.

Original shipping charges are non-refundable unless the return is the result of our error.

Return Shipping

If the return is due to our error, we will provide return shipping instructions.

If a return is approved for any other reason, the customer is responsible for all return shipping costs.

Customers are responsible for properly packaging returned merchandise to prevent shipping damage..

Chargebacks

We are committed to resolving problems quickly and fairly.

If you experience an issue with your order, please contact us before initiating a chargeback with your financial institution.

Customers who initiate chargebacks while retaining merchandise remain responsible for payment of products that have been manufactured, shipped, or delivered.

Nomad Nooks reserves the right to contest improper chargebacks and to pursue all remedies available under applicable law to recover merchandise, payment, court costs, and other recoverable damages.

Vehicle Fitment

Customers are responsible for confirming compatibility before placing an order.

Nomad Nooks cannot issue refunds because an item was ordered for the wrong vehicle, incorrect model year, incorrect trim level, or incompatible modification.

If you have questions about compatibility, contact us before purchasing.

Order Cancellations

Orders may be canceled only before production begins.

Once manufacturing has started, custom orders cannot be canceled.

Lost Packages

If tracking shows your package as delivered but you cannot locate it, please contact us immediately.

We will assist in working with the shipping carrier; however, delivery confirmation by the carrier may be considered proof of delivery.

Need Assistance?

If you have questions regarding your order or this Refund & Returns Policy, please contact us before placing your order.